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Job Overview:
The Furniture Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for follow-up/clienteling and performing other duties as necessary

Essential Functions:

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Handle all returns and delivery issues courteously and professionally.
• Determine customer needs based on personal features and other customer preference related factors.
• Demonstrate knowledge of store products and services to build sales and minimize returns.
• Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
• Use MySa clientele program to maintain customer profile and contact information to increase personal sales.
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.
• Be knowledgeable of and perform sales support functions related to POS procedures.
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Follows shortage programs and procedures.

Qualifications and Competencies:

• No Education or Experience Required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

Candidates in Colorado: Click here for Pay Range and here to learn about Benefits.

Candidates in Connecticut: Click here for Pay Range

Candidates in Nevada: Click here for Pay Range

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Santa Rosa, CA 95401: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

Hiring 1 candidate for this role

Urgently hiring

Job activity

Employer reviewed job 14 days ago

Posted 26 days ago