The Inside Business Consultant incorporates a consultative approach to fulfill customer needs by driving value-added services that improve customer operational efficiencies and result in improving customer sales and margins. Product offerings include selling tangible technology programs and services to independently owned retail pharmacies and alternate care sites over the phone.

Accountabilities

• Assuming direct accountability for all aspects of the selling process within an assigned customer base
• Striving to improve customer loyalty and retention and drive deeper sales penetration within existing customer accounts with a primary emphasis on generic selling
• Analyzing opportunities and developing strategies to drive growth in generic product purchasing
• Focus areas will be increasing penetration in existing accounts
• Achieving 100% customer retention; prepares presentations, reports, written recommendations, and statistical reports as appropriate and/or as requested by sales management

Qualifications

• Bachelor’s degree in related field, or equivalent work experience, preferred
• Minimum of 2 years related sales experience, preferred
• Ability to travel up to 25%
• Proven product/service knowledge in business area
• A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes:

  • 2 doses of the Moderna or Pfizer vaccine

  • 1 dose of the Johnson & Johnson vaccine
    

Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements

What is expected of you for success in this role

• Demonstrates knowledge of Cardinal Health and customer industry, including: key competitors, terminology, technology, trends, challenges, reimbursement, government regulation; demonstrates working knowledge of how Cardinal Health offerings match a customers’ unique business needs
• Initiates and takes ownership of principles of territory management, including: account planning, selling processes, post-sales implementation, deal economics

What is expected of you and others at this level

• Applies knowledge of the customer’s business to develop optimal solutions
• Proactively and with a regular cadence demonstrates to the customer the defined value of partnering with Cardinal Health both pre- and post-sales
• Effectively negotiates and collaborates with the customer and colleagues to influence support for mutually beneficial outcomes and achieve consensus
• Builds and sustains relationships founded on trust with internal and external customers and ensures customer satisfaction and loyalty
• Identifies and develops plans for introducing new solutions through collaborative relationships with their current customer base