Spare Parts Sales plays an active role in the success of our Aftermarket Business. The Spare Parts Sales works in a team to serve our customers with Spare Parts support. Though a considerable amount of time is spent on a phone or a computer, this is not a call center but rather a service and parts center. There are daily challenges to identify the customer’s needs and achieving them in a fast paced environment. Proactive activity in creating solutions, solving problems and creating business is required. This opportunity is for a spirited customer service candidate with strong computer skills.

Your role on our team

• You will process customer orders/quotations using SAP
• You answer customer calls and emails about machine parts
• You resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• You will provide post order support
• You create proactive sales strategies.
• You will serve customers by selling products and meeting customer needs
• You are responsible for spare parts pricing
• You will support spare parts needs during new machine installs
• You will monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules
• You will support our Technical Service group with spare parts needs
• You will conduct spare parts research for internal and external customers
• 4/5 times a year for one week at a time, the CSR is responsible for our 24 hours emergency service

Your Profile

• You have obtained a Bachelor’s degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
• You have gained inside sales and/or customer service experience
• You have gained working knowledge of SAP
• You have a strong technical skills and the ability to apply those in a customer-service environment
• You have the ability to interact in a positive and professional manner by phone with a focus on customer service
• You have the ability to multi-task in a fast-paced environment
• You work well under pressure
• You have a strong customer service and time management skills
• You have a strong written and verbal communication skills
• You have a strong computer skills, including experience utilizing Microsoft Word, Excel and Outlook
• You have strong presentation skills
• Customer Service: Internal/External
• You are able to meet sales goals
• You have closing skills
• You are self-confident
• Product Knowledge
• Customer Knowledge

Your Benefits

• You will have base salary and bonus opportunities
• You will have access to our benefit package including health care, vision, dental, and 401(k) with company match.
• You will receive paid vacation, sick time, & company holidays.
• You will have access to tuition reimbursement
• You will have access to an on site work out facility

Equal employer opportunity
Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship for employment status (e.g., H-1B visa status)?

Work Location: One location

Hiring Insights

Hiring 1 candidate for this role

Job activity

Employer reviewed job 4 days ago

Posted 7 days ago