HYBRID Call Center Representative – Outbound – DaVita – Centennial, CO
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DaVita Integrated Kidney Care (IKC) business office is seeking a passionate HYBRID Call Center Representative – Outbound!
LOCATION: Centennial, CO
HYBRID option available – If in Colorado
HYBRID Call Center Representative – Outbound Description:
Through a provided lead list, the HYBRID Call Center Representative – Outbound makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program. Success in this role involves rapidly building rapport with the call recipient, tailoring the value proposition to their individual needs, overcoming objections, and getting them started in the program.
You have the potential to make a tremendous positive impact on individuals’ lives as a HYBRID Call Center Representative – Outbound. Call recipients are typically very sick or unaware of the severity of their health condition, requiring the Enrollment Specialist to be empathetic, tenacious, creative, and self-motivated.
You will be cross-trained to support other patient engagement operations in the call center as needed. You will join a team that is professional, collaborative, supportive, results-driven, and which celebrates success. Training and on-going coaching are provided to the HYBRID Call Center Representative – Outbound to help improve their skills and performance. Opportunities exist to grow in this role and with the company.
HYBRID Call Center Representative – Outbound responsibilities:
Telephonic Work/Engagement – 100%
- Effectively communicates program information to new patients. Successfully (and appropriately) enrolls patients or schedules patients for appointments as required by program.
- Effectively re-engages existing patients care team members have been unable to reach.
- Conducts research as appropriate to find additional patient phone numbers and provider office contact and location information.
- Gathers and records accurate patient information
- Escalates to a licensed RN as necessary.
- Meets metrics and performance goals set for team, including quality standards.
- Performs administrative and process tasks associated with engagement
Lives DaVita Core Values
- High school diploma or equivalent
- College experience or degree is preferred
- Call center / telephonic sales experience is helpful
- Type a minimum of 30 words per minute
- Familiarity with basic use of phone systems, voice mail and Microsoft Office
Deals with confidential information and/or issues using discretion and judgment.
Our Core Values:
- Service Excellence
- Continuous Improvement
What We’ll Provide to you as an HYBRID Call Center Representative – Outbound:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs:
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as “a place where I belong.” Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Salary/ Wage Range
$17.75 to $20.49
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
Position Pay Range:
Posted 30+ days ago