Under minimal direction provides technical expertise to internal/external customers ensuring customer development, retention and satisfaction. Incumbent performs customer machine set-up, programming, and run-offs. Designs and develops machine programming processes to create parts(s). Is responsible for customer machine operation and program training to ensure optimum efficiency and equipment utilization. Incumbent provides Applications troubleshooting phone support as required. Works as a member of the Service & Sales Teams ensuring total customer satisfaction.

1. Builds internal/external customer and vendor relationships to ensure teamwork environment.

2. Performs pre-sale technical sales support to sales team & customer.

3. As a member of the machine set-up team; performs tooling & fixturing set-ups, programming, and run off ensuring

optimum cycle time based on established acceptable criteria.

4. Interprets part prints and utilizing tooling and fixturing knowledge, designs and develops machine programming

process to create part(s).

5. Performs customer phone support for Applications troubleshooting i.e. program errors. Tracks unresolved open

customer technical issues. Works closely with the Service Team in providing timely and quality technical trouble –

shooting and support to customers.
6. Provides on-site and in-house customer training on machine operations and basic troubleshooting. Ensures

operators are trained to perform machine operations in an efficient manner.

7. Provides customer machine specific Application Program Training for machine set-up functions & program

modifications for custom attachments.

8. Travels to customer site; locally and as required, out-of-state and out-of-the country, to support customers.

9. Provides assistance, support and works at trade shows and company sponsored technical training seminars.

10. Creates and maintains records including documentation and reporting for machine & programming processes.

11. Assists in project management ensuring timely follow-up and follow through on all assigned tasks & projects.

12. Performs projects and tasks within assigned timeframes.

12. Attend and participate in sales, service, company, and customer meetings as requested.

13. Responsible for maintaining current technical, interpersonal, and communication skills through continuous

development. Progressive development of skills should be cultivated through further education, seminars,

company training and other external resources such as reading material.

14. Based on business need, assists, supports and/or performs other duties within scope and ability. Assumes

accountability and responsibility for assigned projects and programs.

1. Two-year degree in Manufacturing Engineering or related field; or the equivalent in formal course work & work

experience; or work experience equivalent.

2. Demonstrated knowledge and application of machine tool products, options and function.

3. Must have experience and application of Machine Tool programming, G & M Code from scratch, program

modification on Okuma OSP Controls, Fanuc and Mitsubishi controls. CAD/CAM experience in Master CAM or

Esprit is preferred. Set-up, statistical process and evaluation criteria i.e., CPK, well versed in geometric tolerances,

ability to read and interpret blueprints, design and develop processes for machine tool equipment.

4. Must have a valid driver’s license and the ability to drive a vehicle. Bureau of Motor Vehicle Background Checks are

a requirement.

4. Demonstrated business writing and documentation skills.

5. Strong interpersonal communication skills.

6. Demonstrated self-starter and effective use of organization and planning skills.

7. Demonstrated Project Management Skills.

8. PC literate and skill efficiency in job related software/programs.

9. Ability to participate as a member of a team, crossing department and divisional lines.

10. Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Must be able to obtain and maintain a valid Passport.

11. Must be able to drive an Automobile and maintain a valid Driver License and a good driving record.